Support

How to reach us

Write to support@unrot.io — Zero Knowledge GmbH, c/o Benedikt Schuppli, Stauffacherstrasse 163, 8004 Zürich, Switzerland. We answer within two working days.

Tell us which iPhone and which iOS version you use, and what you were doing when it went wrong. A screenshot helps more than a paragraph.

Reporting content or a person

Collecteur has zero tolerance for objectionable content and abusive users (the community rules are in the terms, collecteur.ai/terms). If a folder or a contact somebody shared with you breaks them, tap Report on it in the app — it opens an e-mail to us with the share's reference — and Remove from my list takes it off your list at once. For a public page, object or folder, write to support@unrot.io with its address. We review every report promptly — within two working days — remove content that breaks the rules and close the accounts of those who post it.

Deleting your account

In the app: Settings → Delete account. This permanently removes your photos, items, documents, contacts and account data from our systems, and disconnects any eBay or Gmail account you linked. It cannot be undone, so export first if you want to keep a copy (Settings → Export).

Subscriptions

Collecteur Pro is sold through Apple. Every question about a charge, a free trial, a renewal or a refund goes through Apple as well: on your iPhone open Settings → your name (Apple Account) → Subscriptions, where you can see, change or cancel it. We never see your payment details, only whether the subscription is active.

What is free

The first 10 objects in your collection are free, for as long as you like. Beyond that, Collecteur Pro starts with a month for free, and you can cancel at any time before it ends.